A project is a temporary endeavor designed to produce a unique product, service or result undertaken to meet unique goals and objectives. Project management is the process and activity of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals and complete a given project. Our Project Management Professionals have industry experience and strive to deliver your business solution on schedule and in budget. Here at Zen Ledge, your satisfaction is our main goal.

Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization and disposal of software applications within an organization. SAM is defined as “All of the infrastructure and processes necessary for the effective management, control and protection of the software assets throughout all stages of their lifecycle.” It is fundamentally intended to be part of an organization’s information technology business strategy. Let Zen Ledge help your enterprise reduce information technology (IT) costs and limit business and legal risk related to the ownership and use of software while maximizing IT responsiveness and end-user productivity.

Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate and synchronize sales, marketing, customer service and technical support. Zen Ledge can recommend and integrate a CRM platform that best suits your needs for your specific infrastructure, customers, products and servives.

Enterprise Resource Planning (ERP) is a business management software — usually a suite of integrated applications — that a company can use to collect, store, manage and interpret data from many business activities. ERP facilitates information flow between all business functions (purchasing, sales, accounting, etc.) and manages connections to outside stakeholders. Let Zen Ledge can recommend and integrate a custom ERP solution to streamline the flow of information within your enterprise to accommodate your specific business needs.

Zen Ledge uses SOA design principles during most our software development and integration processes. SOA is based on the concept of a service. Each service is built as a discrete piece of code. This makes it possible to reuse the code in different ways throughout an application or organization by changing only the way an individual service interoperates with other services that make up a given application. This alllows for code reuse and helps with extending the lifecycle of the services and/or custom software we provide for your enterprise.

Software as a service is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. The best way to reduce IT support costs is by outsourcing hardware and software maintenance and support to an SaaS provider. Zen Ledge can help you reduce worry, upgrades and cost by performing any custom SaaS integration in your enterprise, such as Microsoft Office 365.

Extract, Transform and Load (ETL) refers to a process in database usage and especially in data warehousing that extracts data from homogeneous or heterogeneous data sources, transforms the data for storing it in proper format or structure for querying and analysis purposes and loads it into the final target (database, more specifically, operational data store, data mart or data warehouse). Zen Ledge can design a data solution and data base specific to your business needs. we can also develop a custom data solution using your existing data source or migrate your data to a new and more efficient data solution.

User eXperience Design (UXD) is the process of enhancing customer satisfaction and loyalty by improving the usability, ease of use and pleasure provided in the interaction between the customer and the product. User experience design encompasses traditional Human-Computer Interaction (HCI) design and extends it by addressing all aspects of a product or service as perceived by users. Len Ledge uses up-to-date methodologies and stat-of-the-art tecnologies when designing your user interface. Your software solution will look modern, feel responsive and will also be designed for mobile devices as well as desktop computers.

Zen Ledge can help manage the lifecycle of your software. Our ALM process is as follows:

• Process/Optimization
• Project Management
• Requirements Management
• Design and Architecture
• Development
• Q/A and Test
• Release Management

The Zen Ledge methodology and process for software development:

• Planning and Requirements Analysis
• Defining Requirements and Scope
• Designing Product Architecture
• Product Development
• Testing and Q/A
• Deployment and Maintenance

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from the major card brands including Visa, MasterCard, American Express, Discover and JCB. The PCI Standards is mandated by the card brands and run by the Payment Card Industry Security Standards Council (PCI SSC), the standard was created in order to increase controls around cardholder data and reduce credit card fraud via card information exposure. Does your enterprise need PCI DSS compliance? Zen Ledge can help. We can get your business in total compliance by implementing the following:

• Protecting Cardholder Data
• Building and Maintaining a Secure Network
• Implementing Strong Access Control Measures
• Creating and Maintaining an Information Security Policy
• Creating and Maintaining a Vulnerability Management Program
• Regularly Monitoring and Testing Your Networks